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Thames Valley Section 308 |
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Leila Fecho
Tuesday – January 13, 2009
Join with Leila for an interactive discussion on how you can improve communications within your organization to garner increased awareness and appreciation for all that you do to improve quality.
Leila Fecho has over 15 years of experience in development, management and marketing communications. She attended the Philip Crosby Institute in Florida back in 1990 where she was first introduced to quality systems improvement. Leila has a profound understanding of customer service and quality assurance (ISO 9000 and related); She facilitated the Senior Management Quality Improvement Steering Committee for ISO 9000 registrar TUV Rheinland of North America, Inc. (located in Newtown, CT.) and launched a series of seminars in the U.S., Canada and Mexico. Her position grew as the company did, and she created the first marketing position in the Americas, responsible for developing and implementing multi-national marketing plans. She also helped them prepare for their first RAB accreditation audit.
Leila left her employment to return to UConn in Storrs, Connecticut to complete her MBA in Strategic Planning and Marketing. After graduation, she started Above & Beyond Communications LLC to help companies develop and implement integrated business and marketing plans to maximize their growth potential. Clients range from manufacturers to municipalities, as well as institutions and not-for-profit agencies. Leila was honored with The Hartford Business Journal’s 40 Under 40 Award in 2003 and 2005, and received the Woman of Achievement Award in 2003. She is the Director of Public Policy and Past President of the National Association of Women Business Owners (CT Chapter). Leila is also active on the Collegiate Relations Committee and Past President of the American Marketing Association (CT Chapter). She has taught as an adjunct professor of marketing at the University of Connecticut and Post University.
Bring your questions for a lively discussion, such as:
- How can quality be quantified and communicated to your peers and management team?
- How to implement ASQ’s “Making the Economic Case for Quality” within your company.
- How can communication tools support the Strategic Plan Development and Deployment Processes?
- How your problem solving techniques and successes are fabulous opportunities to share (and gain kudos).
- How to link your quality improvement projects to your company’s CRM Process and demonstrate ROI.
Location/Directions:
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- Ed’s Kitchen and Creamery:
- 884 Norwich New London Turnpike – Montville, CT.
- RTE 395 both north and south bound, take the Mohegan Sun exit (79A) and then take the Montville exit (1) to RTE 32 and go south on RTE 32 past the jail and Ed’s is on the right.
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- Details:
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- 5:30 pm to 6:15 pm: Networking.
- 6:15 pm: Pre-meeting clinic – Juran Video on a related quality topic.
- 6:30 pm: Dinner (price = $20; no shows will be billed) --
- Roast Turkey Dinner - 5oz. fresh sliced, roasted REAL turkey, stuffed with Ed’s home style sage dressing; mashed potato with butter; green beans with almonds; cranberry sauce; served with rolls and butter.
- Baked Stuffed Shells - Fresh cooked pasta shells stuffed with ricotta cheese, accompanied by a five ounce meatball; all topped with tomato and meat sauce, covered with melted mozzarella cheese; served with our famous garlic bread.
- Roast Beef and Gravy - one half pound of thinly sliced roast beef; mashed potato with butter; green beans with almonds; served with rolls and butter.
- Baked Stuffed Sole - two fresh sole filets rolled and stuffed with scallops and crabmeat; mashed potato with butter; green beans with almonds; served with rolls and butter.
- 7:30 pm - 8:30 pm: Program (door prizes at conclusion of program).
- Reservations:
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- (Please reserve by Friday, January 9, 2009 @ 3:00 PM)
- Keith Gagne at tel: 860-433-7254; e-mail:Keith's e-mail
- Ron McGuire at tel: 860-433-2432; e-mail: Ron's e-mail
The 13 January 2009 Pre-Meeting Clinic was attended by: ________ Verified: ___________
The 13 January 2009 Program was attended by: ________ Verified: ___________
Volunteers Needed:
- Program Committee Members:
- Responsibility for coordinating all aspects for one program per year.
- Computer access required.
- Time: About 8 hours for a one-time assignment.
- SMP Committee Member:
- Computer access is helpful.
- Duties include the preparation of the Annual SMP Plan, tracking SMP Activities and reports to both ASQ and the Thames Valley (308) E-board.
- Time: About 1.5 hours per month.
- NEQC Delegate:
- Attend quarterly NEQC meetings as requested by the NEQC Representative (to represent Section 308 – expenses reimbursed when not covered by your employer).
- Time: Up to 1 day per quarter.
- CQM Chair:
- Coordinate section activities for Connecticut Quality Month.
- Time: April and October time periods.
- Several other committee positions are also open………Just a few hours of help per month and we’ll be rewarded with a better section.
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- The Chamber of Commerce of Eastern Connecticut now has the capability to email each and every one of our members in order to notify them about our upcoming Chamber events. Isn’t that exciting? Now all you need to do to keep updated on chamber happenings is to check your email!
- Have no fear because this mass distribution list will only be used by us to inform you of Chamber events. This list will not be accessible to anyone else but us. However, if you still wish to not receive these emails, just reply with a request to be removed and we will gladly do it.
http://www.chamberect.com |
Senior Member Information:
- See if you qualify as a Senior Member – you may be eligible for additional member benefits.
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Section 308 Newsletter “The Sound View”:
- The Fall-Winter 2008 “Double Edition” is being finalized and will be distributed soon.
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